Refund policy

At Rue’s Art Shop, each item is made to order through our print-on-demand partners. If you’d like to return an item, please request a return before sending it back. We’ll provide the correct instructions and return address for your item.

30-day returns

You can request a return within 30 days of receiving your item. For orders delivered to an EU market, the 30 days start when the last item in your order is delivered.

For a change-of-mind return, the item must be in the condition you received it: unworn or unused, with any tags and original packaging. Please provide your receipt or proof of purchase. These conditions do not limit your rights if an item is faulty, damaged or incorrect, or your rights under applicable consumer law.

To request a return, use the Orders page in your customer account. If you need help, email manganr5@gmail.com. Please wait for our instructions before sending an item back, as the return address may depend on the production partner.

We do not charge return-shipping or restocking fees for eligible returns delivered to an EU market. For other change-of-mind returns, we’ll explain any return-postage cost before you send the item back.

EU right of withdrawal and cancellations

If you’re an EU consumer, you can withdraw from your purchase without giving a reason within 14 days of receiving the last item in your order. Submit your request through your customer account. After telling us you wish to withdraw, send the item back within 14 days. Please wait for our return instructions before sending it.

You can request to cancel an order through your customer account until it is fulfilled.

For an EU statutory withdrawal, we’ll refund you within 14 days of receiving your withdrawal request. We may wait until we receive the returned item or you provide proof that you’ve sent it back, whichever happens first. The refund includes the standard delivery cost paid at checkout, but not any extra cost for a more expensive delivery option.

Damaged, defective, incorrect or missing items

If an item arrives damaged or defective, or you receive the wrong item, please email manganr5@gmail.com with a photo of the issue. If possible, contact us within 14 days of delivery so we can help promptly. We’ll arrange an appropriate remedy at no cost to you. This request to contact us promptly does not limit your rights under applicable consumer law.

If your order appears to be lost in transit, contact us and we’ll investigate with our fulfilment partner.

Other refunds

For an approved return other than an EU statutory withdrawal, we’ll let you know when we’ve received and inspected the item. If a refund is approved, we’ll refund your original payment method within 10 business days of approval. Your bank or card provider may take additional time to show the refund. If more than 15 business days have passed since approval, email manganr5@gmail.com.

This policy operates alongside your rights under applicable consumer law, including the Australian Consumer Law. Being made to order does not remove rights that apply to your purchase.